Distributing work/tasks to employees in the most effective way is a central capability of TIBCO® BPM.
An exaustive list of business situations has been described by the Workflow Patterns initiative at http://www.workflowpatterns.com/patterns/resource/index.php and should cover the requirements you may have to face with business when dealing with "sending" tasks to the "correct" people.
The following patterns are supported by TIBCO BPM work distribution:
WRP-01: Direct Distribution
WRP-02: Role-Based Distribution
WRP-03: Deferred Distribution
WRP-04: Authorization
WRP-05: Separation of Duties
WRP-06: Case Handling
WRP-07: Retain Familiar
WRP-08: Capability-Based Distribution
WRP-09: History-Based Distribution
WRP-10: Organisational Distribution
WRP-11: Automatic Execution
WRP-12: Distribution by Offer - Single Resource
WRP-13: Distribution by Offer - Multiple Resources
WRP-14: Distribution by Allocation - Single Resource
WRP-15: Random Allocation
WRP-16: Round Robin Allocation
WRP-17: Shortest Queue
WRP-19: Distribution on Enablement
WRP-20: Late Distribution
WRP-21: Resource-Initiated Allocation
WRP-22: Resource-Initiated Execution - Allocated Work Item
WRP-23: Resource-Initiated Execution - Offered Work Item
WRP-24: System-Determined Work Queue Content
WRP-25: Resource-Determined Work Queue Content
WRP-26: Selection Autonomy
WRP-27: Delegation
WRP-28: Escalation
WRP-29: Deallocation
WRP-30: Stateful Reallocation
WRP-31: Stateless Reallocation
WRP-32: Suspension/Resumption
WRP-33: Skip
WRP-34: ReDo
WRP-35: Pre-Do
WRP-36: Commencement on Creation
WRP-37: Commencement on Allocation
WRP-38: Piled Execution
WRP-39: Chained Execution
WRP-40: Configurable Unallocated Work Item Visibility
WRP-41: Configurable Allocated Work Item Visibility
WRP-42: Simultaneous Execution
WRP-43: Additional Resources
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