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EXCEPTION_ACCESS_VIOLATION (0xc0000005) installing TIBCO Business Studio 3.9


Constanza Tubio

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Hello!

I am installing BPM Business Studio 3.9, but it throws the following error:

I tried changing the folder and directory installer, changing compatibility to Windows7.

They help me

 

 

#

# A fatal error has been detected by the Java Runtime Environment:

#

# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007fffb8e93702, pid=19068, tid=10884

#

# JRE version: 6.0_24-b07

# Java VM: Java HotSpot 64-Bit Server VM (19.1-b02 mixed mode windows-amd64 compressed oops)

# Problematic frame:

# C [ntdll.dll+0xa3702]

#

# If you would like to submit a bug report, please visit:

# http://java.sun.com/webapps/bugreport/crash.jsp

#

--------------- T H R E A D ---------------

Current thread (0x00000000023e5000): JavaThread "main" [_thread_in_Java, id=10884, stack(0x0000000002270000,0x0000000002370000)]

siginfo: ExceptionCode=0xc0000005, reading address 0xffffffffffffffff

Registers:

RAX=0x0000000002364001, RBX=0x0000000000000002, RCX=0x000000000236ed58, RDX=0x000000000236ec78

RSP=0x000000000236ebf8, RBP=0x00007fff2757df00, RSI=0x0000000000000023, RDI=0x0000000000000003

R8=0x000000000024c000, R9=0x000000000236ec00, R10=0x0000000000000000, R11=0x000000000236f340

R12=0x0000000000000000, R13=0x0000000000000050, R14=0x00007fff2757df00, R15=0x0000000000000000

RIP=0x00007fffb8e93702, EFLAGS=0x0000000000010202

Register to memory mapping:

RAX=0x0000000002364001

0x0000000002364001 is pointing into the stack for thread: 0x00000000023e5000

"main" prio=6 tid=0x00000000023e5000 nid=0x2a84 runnable [0x000000000236f000]

java.lang.Thread.State: RUNNABLE

RBX=0x0000000000000002

0x0000000000000002 is pointing to unknown location

RCX=0x000000000236ed58

0x000000000236ed58 is pointing into the stack for thread: 0x00000000023e5000

"main" prio=6 tid=0x00000000023e5000 nid=0x2a84 runnable [0x000000000236f000]

java.lang.Thread.State: RUNNABLE

RDX=0x000000000236ec78

0x000000000236ec78 is pointing into the stack for thread: 0x00000000023e5000

"main" prio=6 tid=0x00000000023e5000 nid=0x2a84 runnable [0x000000000236f000]

java.lang.Thread.State: RUNNABLE

RSP=0x000000000236ebf8

0x000000000236ebf8 is pointing into the stack for thread: 0x00000000023e5000

"main" prio=6 tid=0x00000000023e5000 nid=0x2a84 runnable [0x000000000236f000]

java.lang.Thread.State: RUNNABLE

RBP=0x00007fff2757df00

0x00007fff2757df00 is pointing to unknown location

RSI=0x0000000000000023

0x0000000000000023 is pointing to unknown location

RDI=0x0000000000000003

0x0000000000000003 is pointing to unknown location

R8 =0x000000000024c000

0x000000000024c000 is pointing to unknown location

R9 =0x000000000236ec00

0x000000000236ec00 is pointing into the stack for thread: 0x00000000023e5000

"main" prio=6 tid=0x00000000023e5000 nid=0x2a84 runnable [0x000000000236f000]

java.lang.Thread.State: RUNNABLE

R10=0x0000000000000000

0x0000000000000000 is pointing to unknown location

R11=0x000000000236f340

0x000000000236f340 is pointing into the stack for thread: 0x00000000023e5000

"main" prio=6 tid=0x00000000023e5000 nid=0x2a84 runnable [0x000000000236f000]

java.lang.Thread.State: RUNNABLE

R12=0x0000000000000000

0x0000000000000000 is pointing to unknown location

R13=0x0000000000000050

0x0000000000000050 is pointing to unknown location

R14=0x00007fff2757df00

0x00007fff2757df00 is pointing to unknown location

R15=0x0000000000000000

0x0000000000000000 is pointing to unknown location

 

Top of Stack: (sp=0x000000000236ebf8)

0x000000000236ebf8: 0000000000000202 00007fffb8df381f

0x000000000236ec08: 00007fffb8900000 0000000000000000

0x000000000236ec18: 0000000000000000 0000000000000000

0x000000000236ec28: 0000000007456a70 0000000000000510

0x000000000236ec38: 00007fffb8909db0 0000000000000510

0x000000000236ec48: 00000000073e8e60 000000000000000a

0x000000000236ec58: 0000000002364000 0000000000000510

0x000000000236ec68: 000000006dc7c676 0000000006cac070

0x000000000236ec78: 0000000002370000 00000000023e5b48

0x000000000236ec88: 0000000000000050 00000000023e5b48

0x000000000236ec98: 000000006d9e0865 00000000023e5b48

0x000000000236eca8: 00000000023e5000 0000000006cac070

0x000000000236ecb8: 000000000000000a 0000000000000000

0x000000000236ecc8: 000000000236eeb0 0000002300000003

0x000000000236ecd8: 0000000002370000 000000010236ee00

0x000000000236ece8: 000000000236f4d0 0000000002516fba

Instructions: (pc=0x00007fffb8e93702)

0x00007fffb8e936f2: d9 b9 00 01 00 00 c7 81 02 01 00 00 00 00 00 00

0x00007fffb8e93702: 0f 29 b1 00 02 00 00 0f 29 b9 10 02 00 00 44 0f

 

Stack: [0x0000000002270000,0x0000000002370000], sp=0x000000000236ebf8, free space=1018k

Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)

C [ntdll.dll+0xa3702]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)

v blob 0x000000000251707f

j java.util.Properties$LineReader.readLine()I+62

j java.util.Properties.load0(Ljava/util/Properties$LineReader;)V+7

j java.util.Properties.load(Ljava/io/InputStream;)V+10

j com.installshield.boot.CoreMetaInf.getData(Ljava/io/InputStream;)Ljava/util/Dictionary;+10

j com.installshield.boot.CoreMetaInf.(Ljava/io/InputStream;)V+7

j com.installshield.boot.CoreMetaInf.(Ljava/net/URL;)V+5

j com.installshield.boot.BootInf.(Ljava/net/URL;)V+2

j com.installshield.boot.BootMain.loadBootInf(Ljava/net/URL;)Lcom/installshield/boot/BootInf;+5

j com.installshield.boot.BootMain.boot([Ljava/lang/String;)V+432

j run.main([Ljava/lang/String;)V+24

v ~StubRoutines::call_stub

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )

0x0000000006bee800 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=7312, stack(0x0000000007160000,0x0000000007260000)]

0x0000000006bcd800 JavaThread "CompilerThread1" daemon [_thread_blocked, id=11416, stack(0x0000000007060000,0x0000000007160000)]

0x0000000006bc2800 JavaThread "CompilerThread0" daemon [_thread_blocked, id=12604, stack(0x0000000006f60000,0x0000000007060000)]

0x0000000006bc1800 JavaThread "Attach Listener" daemon [_thread_blocked, id=21092, stack(0x0000000006e60000,0x0000000006f60000)]

0x0000000006bc0800 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=20636, stack(0x0000000006d60000,0x0000000006e60000)]

0x00000000024dc000 JavaThread "Finalizer" daemon [_thread_blocked, id=20960, stack(0x0000000006a60000,0x0000000006b60000)]

0x00000000024d9000 JavaThread "Reference Handler" daemon [_thread_blocked, id=11228, stack(0x0000000006960000,0x0000000006a60000)]

=>0x00000000023e5000 JavaThread "main" [_thread_in_Java, id=10884, stack(0x0000000002270000,0x0000000002370000)]

Other Threads:

0x00000000024c8000 VMThread [stack: 0x0000000006860000,0x0000000006960000] [id=20136]

0x0000000006bf0800 WatcherThread [stack: 0x0000000007260000,0x0000000007360000] [id=18812]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap

PSYoungGen total 76480K, used 1312K [0x00000000f5560000, 0x00000000faab0000, 0x0000000100000000)

eden space 65600K, 2% used [0x00000000f5560000,0x00000000f56a8010,0x00000000f9570000)

from space 10880K, 0% used [0x00000000fa010000,0x00000000fa010000,0x00000000faab0000)

to space 10880K, 0% used [0x00000000f9570000,0x00000000f9570000,0x00000000fa010000)

PSOldGen total 174784K, used 0K [0x00000000e0000000, 0x00000000eaab0000, 0x00000000f5560000)

object space 174784K, 0% used [0x00000000e0000000,0x00000000e0000000,0x00000000eaab0000)

PSPermGen total 21248K, used 3305K [0x00000000dae00000, 0x00000000dc2c0000, 0x00000000e0000000)

object space 21248K, 15% used [0x00000000dae00000,0x00000000db13a560,0x00000000dc2c0000)

Dynamic libraries:

0x0000000000400000 - 0x000000000042e000 C:UsersctibioAppDataLocalTempLREC212.tmpbinjava.exe

0x00007fffb8df0000 - 0x00007fffb8fdd000 C:windowsSYSTEM32ntdll.dll

0x00000000001b0000 - 0x00000000001c2000 C:windowsSystem32umppc10904.dll

0x00007fffad600000 - 0x00007fffad613000 C:Program FilesAvast SoftwareAvastaswhook.dll

0x00007fffb60b0000 - 0x00007fffb6163000 C:windowsSystem32KERNEL32.DLL

0x00007fffb5450000 - 0x00007fffb56e3000 C:windowsSystem32KERNELBASE.dll

0x00007fffb2980000 - 0x00007fffb2a0c000 C:windowsSYSTEM32apphelp.dll

0x00007fff27410000 - 0x00007fff278a1000 C:windowsSYSTEM32AcLayers.DLL

0x00007fffb88f0000 - 0x00007fffb898e000 C:windowsSystem32msvcrt.dll

0x00007fffb8c20000 - 0x00007fffb8db7000 C:windowsSystem32USER32.dll

0x00007fffb5430000 - 0x00007fffb5450000 C:windowsSystem32win32u.dll

0x00007fffb6c20000 - 0x00007fffb6c49000 C:windowsSystem32GDI32.dll

0x00007fffb4eb0000 - 0x00007fffb5049000 C:windowsSystem32gdi32full.dll

0x00007fffb5130000 - 0x00007fffb51d0000 C:windowsSystem32msvcp_win.dll

0x00007fffb5e60000 - 0x00007fffb5f5a000 C:windowsSystem32ucrtbase.dll

0x00007fffb8990000 - 0x00007fffb89e2000 C:windowsSystem32SHLWAPI.dll

0x00007fffb70c0000 - 0x00007fffb73ec000 C:windowsSystem32combase.dll

0x00007fffb6c50000 - 0x00007fffb6d72000 C:windowsSystem32RPCRT4.dll

0x00007fffb53b0000 - 0x00007fffb542e000 C:windowsSystem32bcryptPrimitives.dll

0x00007fffb6b70000 - 0x00007fffb6c13000 C:windowsSystem32ADVAPI32.dll

0x00007fffb6010000 - 0x00007fffb60ae000 C:windowsSystem32sechost.dll

0x0000000180000000 - 0x0000000180003000 C:windowsSYSTEM32sfc.dll

0x00007fff95500000 - 0x00007fff95589000 C:windowsSYSTEM32WINSPOOL.DRV

0x00007fffb4e00000 - 0x00007fffb4e11000 C:windowsSystem32kernel.appcore.dll

0x00007fffb5050000 - 0x00007fffb5076000 C:windowsSystem32bcrypt.dll

0x00007fffb09f0000 - 0x00007fffb0b99000 C:windowsSYSTEM32PROPSYS.dll

0x00007fffb6180000 - 0x00007fffb6244000 C:windowsSystem32OLEAUT32.dll

0x00007fffb6250000 - 0x00007fffb62f8000 C:windowsSystem32shcore.dll

0x00007fffb4310000 - 0x00007fffb434d000 C:windo

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