1 and when I try to run few reports I have following error:

Hello

I have Spotfire 5.5.1 and when I try to run few reports I have following error:

on client:

Error message: An Internal Server Error has occurred.
LibraryServiceException at Spotfire.Dxp.Services:An Internal Server Error has occurred. (HRESULT: 80131509)
Stack Trace:   at Spotfire.Dxp.Services.WebServiceBase`1.InvokeService[T](ServiceMethod`1 serviceMethod, ExceptionFactoryMethod exceptionFactoryMethod)   at Spotfire.Dxp.Framework.Library.InternalLibraryManager.<>c__DisplayClass20.<LoadContent>b__1e()   at Spotfire.Dxp.Framework.Library.InternalLibraryManager.StartServiceRequest(String operation, RequestStartExecuter executer)

on webplayer:

Spotfire.Dxp.Framework.Library.LibraryException: An Internal Server Error has occurred. ---> Spotfire.Dxp.Services.Library.LibraryServiceException: An Internal Server Error has occurred. 
at Spotfire.Dxp.Services.WebServiceBase`1.InvokeService[T](ServiceMethod`1 serviceMethod, ExceptionFactoryMethod exceptionFactoryMethod) 
at Spotfire.Dxp.Framework.Library.InternalLibraryManager.<>c__DisplayClass20.<LoadContent>b__1e() 
at Spotfire.Dxp.Framework.Library.InternalLibraryManager.StartServiceRequest(String operation, RequestStartExecuter executer) 
--- End of inner exception stack trace --- 
at Spotfire.Dxp.Framework.Library.InternalLibraryManager.StartServiceRequest(String operation, RequestStartExecuter executer) 
at Spotfire.Dxp.Framework.Library.InternalLibraryManager.<>c__DisplayClass20.<LoadContent>b__1d() 
at Spotfire.Dxp.Framework.ApplicationModel.Progress.ExecuteSubtask(String title, ProgressOperation operation) 
at Spotfire.Dxp.Framework.Library.InternalLibraryManager.LoadContent(LibraryEntry entry) 
at Spotfire.Dxp.Web.LibraryAnalysisFileProvider.LoadDocument(Guid id, IServiceProvider serviceProvider) 
at Spotfire.Dxp.Web.WebAnalysis.<OpenFromCache2>d__49.MoveNext() 
at Spotfire.Dxp.Web.WebAnalysis.<OpenWithProgress>d__67.MoveNext() 
at Spotfire.Dxp.Web.PromptHandler.PromptItem.PromptNext() 
at Spotfire.Dxp.Web.PromptHandler.PromptItem.Execute() 

in app log on web player

Event code: 4005 Event message: Forms authentication failed for the request. Reason: The ticket supplied has expired. Event time: 6/18/2015 6:05:20 PM Event time (UTC): 6/18/2015 4:05:20 PM Event ID: 948d6dc4f61942a192e3ee515c3431cd Event sequence: 47 Event occurrence: 14 Event detail code: 50202

Any ideas where is the problem?

thx

rt

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