Experiencing UBX Authentication: 401 Not authorized error when configuring the IBM Silverpop connection.

Greetings Scribe Experts!


We populated the appropriate fields in the connection configuration for Silverpop:

-POD #

-Refresh Token (followed the IBM provided instructions located here:


-UBX API (API URL provided by IBM)

-UBX Endpoint Key (Provided by IBM)


But we continue to get the "UBX Authentication: 401 Not authorized error".


We contacted IBM and they directed us back to Scribe asking why the UBX parameters are part of the Silverpop connection configuration. We were under the assumption that UBX is not required to configure a Scribe connection with IBM Silverpop (now Watson Campaign Automation).


Thanks for any insight on this 😀