Help with FTPException: Could not connect to SFTP Server

I have a connection to a source Text file that stopped working on Sept 14 2017. When I run a test using the Cloud agent or try to revalidate the location, I get the error: FTPException: Could not connect to SFTP Server

 

I found this document below:

 

https://help.scribesoft.com/scribe/en/#sol/general/whitelist_reqs.htm

 

However, what is strange is I checked with my server's sys admin and we *never* had white listing setup for Scribe.

 

I had him follow the instructions in the above document, white listing the IPs for the US data center. I still get the error: FTPException: Could not connect to SFTP Server

 

Will appreciate any guidance on how to resolve.

Thank you.

 

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