How to process Scribe backlogs in scribe insights

How to process the scribe backlogs in Scribe insights. The unprocessed records could be in thousands in number. Can this be due to load on the scribe server?, whom should we reach in such situation.

 

This is for Queue based message processing, scribe insight queue browser shows the last arrived record to Scribe Input queue is on 2/9/2018.

 

Any inputs in such a situation to process them is appreciated... plz suggest...

 

 

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