I'm struggling with the following issue:

Hello Spotfire desktop experts,

Please help.  I'm a spotfire newbie with limited .net knowledge .

I'm struggling with the following issue:  Spotfire desktop 5.5.1 won't start. It shows up the loading screen (loading modules) then fails. 


- I have a Windows XP SP3

- Had 5.0.1 installed and working perfectly. I installed 5.5 (and that worked too)

- Then updated to 5.5.1 and that stopped

- I tried downgrading (and tried searching the location where it stores server list and couldnt find that)

Event viewer shows 2 errors:

.NET Runtime 4.0 Error Reporting: EventType clr20r3, P1 spotfire.dxp.exe, P2 12.15.7424.5721, P3 53304757, P4 system.xml, P5, P6 51ee8eb3, P7 740, P8 27, P9 system.xml.xmlexception, P10 NIL.

(Full Stack)

Application: Spotfire.Dxp.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Xml.XmlException
  at System.Xml.XmlTextReaderImpl.Throw(System.Exception)
  at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
  at System.Xml.XmlTextReaderImpl.Read()
  at System.Xml.XmlLoader.Load(System.Xml.XmlDocument, System.Xml.XmlReader, Boolean)
  at System.Xml.XmlDocument.Load(System.Xml.XmlReader)
  at Spotfire.Dxp.Internal.Xml.SafeXmlHelper.LoadXmlDocument(System.IO.TextReader)
  at Spotfire.Dxp.Framework.ModuleHandling.ModuleReferenceCollection.Read(System.String)
  at Spotfire.Dxp.Framework.ModuleHandling.ModuleReferenceCollection.ReadFromFile(System.String)
  at Starter.Program.Run(Spotfire.Dxp.Starter.StarterSplashWrapper, System.Collections.Generic.Dictionary`2<System.String,System.Object>)
  at Starter.Program.ExecuteRunLoopWithBootstrapFlag(System.String[], Boolean)
  at Starter.Program.Main(System.String[])

(2) Answers