iprocess workspace browser----> cannot able to call a...

Hello,

iprocess workspace browser----> cannot able to call a Webservice

We have a running iprocess project running in production.

This is how the flow is
Requirement: Cancel a quote from iprocess workspace browser.
Steps:
1) A user login to iprocess workspace browser, select the quote to cancel and submits 'OK' button.
2) When 'OK' is submitted, it calls a  Java Script and Java script calls the Webservice.
Below is an excerpt of the java script code

var objService = Server_Name.loadResource("Project_Resource_File_Id");
objService.setOperation("Operation_Name");
//subscribe and call
objService.subscribe(jsx3.net.Service.ON_SUCCESS,
service.onOperation_NameSuccess);
objService.subscribe(jsx3.net.Service.ON_ERROR,
service.onOperation_NameError);
objService.subscribe(jsx3.net.Service.ON_INVALID,
service.onOperation_NameInvalid);
objService.doCall();                       [ Here it calls the webservice]

Issue:
When user submits the 'OK' button, nothing is happening.
Note. It is happening only for some users/machines. [for some it is working fine]

Below is our analysis.
for example
User A ----> Machine A [ When tried to cancel a quote.. It is working]
User B ----> Machine B [ When tried to cancel a quote.. it is not working]
User A ----> Machine B [ When tried to cancel a quote.. it is not working] 
User B ----> Machine A [ When tried to cancel a quote.. It is working]

Conclusion that
It is not the access issue as User B can able to cancel the quote from other machine.

There is some problem with Machine B. So when we tried to find the issue by trying to cancel a quote. we found that the [objService.doCall();]  in the java script which makes a call to webservice is getting executed, but somehow the call to webservice is not happening.

Help Required:
Has any one faced such kind of issue before. Please help.

Thanks,
Roshan.

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