iprocess workspace browser----> cannot able to call a Webservice
We have a running iprocess project running in production.
This is how the flow is
Requirement: Cancel a quote from iprocess workspace browser.
1) A user login to iprocess workspace browser, select the quote to cancel and submits 'OK' button.
2) When 'OK' is submitted, it calls a Java Script and Java script calls the Webservice.
Below is an excerpt of the java script code
var objService = Server_Name.loadResource("Project_Resource_File_Id");
//subscribe and call
objService.doCall(); [ Here it calls the webservice]
When user submits the 'OK' button, nothing is happening.
Note. It is happening only for some users/machines. [for some it is working fine]
Below is our analysis.
User A ----> Machine A [ When tried to cancel a quote.. It is working]
User B ----> Machine B [ When tried to cancel a quote.. it is not working]
User A ----> Machine B [ When tried to cancel a quote.. it is not working]
User B ----> Machine A [ When tried to cancel a quote.. It is working]
It is not the access issue as User B can able to cancel the quote from other machine.
There is some problem with Machine B. So when we tried to find the issue by trying to cancel a quote. we found that the [objService.doCall();] in the java script which makes a call to webservice is getting executed, but somehow the call to webservice is not happening.
Has any one faced such kind of issue before. Please help.