job build task execution has been status "Loading Application"

Hi supporter,

Would you help this issue, pls?

I've made job build task to run on spotfire server 7.11. This task worked when running locally. But, it had been in status "Loading Application" till "Cancel" is clicked.

The log file of automation service show this task was queued, and in progress. 

The log file of spotfire show this task(the same id) show it's been submitted. Access.log file show this job id repeated. 

What's the problem, or how to trace the root causes?

Thanks!

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