Currently we are seeing a production issue in Web Player, in the client itis working fine. The issue is dashboard is working only for one user when both users use the dashboard simultaneously in the webPlayer one user getting accurate results, and for the other no results
How is the data being sourced? Is it information links or connectors? If information links you can check the sql queries fired on marking in the Spotfireserverinstall/tomcat/logs/sql.log folder.
If connector then you can check the Web Player logs for the queries fired. This should give an idea if the queries are firing for both the users.