Newly added users can't see reports in web player?

I have a new instance of spotfire 7.8 running on AWS and have had good results building up a new report that uses dynamic data from redshift. As superuser this report works just fine through the web browser, but when I add a new user to the system as "testguy" lets say, and leave him only in the "Everyone" group, that user can't see the report once logged in through the web. I read through the docs on all this and I don't see what I'm missing. I'll add that this new user can see the original folders as well, but no file exist within those either, so it seems like a broader permission issue for this new user account I added.

Any suggestions?

thanks!

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