I just tried this and it works for me. What is supposed to happen is that you are logged out of the current session on Scribe Online, and a new tab is opened which goes to our fulfillment site which starts out with:
Based on the screen shot it looks similar with having the UserID and email, however it is the wrong domain for our fulfillment site. I tried several times to get the same result you showed. Can you confirm that you don't have any blockers on your browser, or try a different browser? If either of these do not address the issue please open a case so we can dig into this more.