Scribe API Connector
I am trying to set up a connector with the new connector for the Scribe API. I am trying to use it with a sandbox org, After inputting all the fields for the connection, I get the following error on the connection test,
Hi @Jackson Bushdiecker and @TJ McDowell ,
Sorry, I mixed up the naming convention for Sandbox. This is the correct URL for the Scribe Sandbox API:
I verified the API connector works in Sandbox with both Cloud and On Premise agents, pointing to a Sandbox org. So the Scribe API Connector works in Sandbox as well as Production.
That error looks like an agent related error. What's the Agent version reported in the UI?
You can try testing with a Cloud agent. If that works, try installing and using a new on premise agent.
@Jeff Levetin I tried the URL that you provided and it still gave the same error on the connection test. I double checked my security setting and have them configured correctly.
I also had a colleague of mine try to setup a connection in a different org, on a different agent, and with a different user, and he got the same error as well.
Hi @Jackson Bushdiecker ,
Please try this URL:
* Correction on 7/25 2:23pm *
USE https://sbendpoint.scribesoft.com NOT sb***.scribesoft.com
Also, per @Nacho Bibián 's suggestion, confirm API rule in security settings. If using a cloud agent, whitelist the could IPs.
If you're using a local agent, use whatismyip to get your WAN IP address.