Scribe Online Connection Issue to ServiceNow

I have problems trying to create a new Connection in Scribe Online for ServiceNow. My colleague has built a .dll file to consume the ServiceNow REST APIs. We placed this in the relevant folder on my laptop where the Scribe Agent is installed according to the instruction in Scribe Online Help. However, we have not been successful in creating the Connection.I have enclosed the relevant screenshots in the attachment. Would it be possible for my colleague to have a conference call with a Scribe technician?

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