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SugarCRM Platform Restriction

TIBCO Cloud™ Integration (including Scribe)

Beginning in the SugarCRM Winter ‘18 release, the SugarCRM API is enforcing a rule that all custom platforms must be registered in each SugarCRM instance where the custom platform is used.

The Scribe Connector for SugarCRM sends platform=SCRIBE

NOTE: If SCRIBE is not registered as a platform in your SugarCRM instance, the SugarCRM Connector may not be able to access the SugarCRM API and Solutions using SugarCRM Connections will not execute.

You can register Scribe as a platform at any time. See the following articles:

Scribe SugarCRM Platform Parameter Knowledge Base article

https://success.scribesoft.com/s/article/SugarCRM-Connector-Platform-Par...

SugarCRM Tutorial: How to register custom platforms in Sugar instances

https://community.sugarcrm.com/docs/DOC-5875-tutorial-how-to-register-cu...