Cloud agents are included with your subscription to Scribe Online at no additional cost.
The SLAs are posted here: https://www.scribesoft.com/service-level-agreement/.
The overall SLA includes, but is not limited to, Cloud Agents. Cloud Agents are managed by our team at Scribe and have historically had much higher SLA than promised.
Our current uptime is always posted here: https://trust.scribesoft.com/
I hope this helps. Feel free to reach back out to me or to our Sales department if you'd like more information.
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