Why do some users generate corrupted pdf or powerpoint files when exporting from Spotfire Web Player using IE or Chrome
Some of our Web Player users try to export a visualization or page to Power Point or PDF from the browser and they generate a corrupted file that cannot be opened. The problem is not universal, for example I cannot reproduce this error when I export. It is unclear if it is the user or the computer. So I asked a few people to run a test for me.
- Have a person who is experiencing a problem with exporting log into the computer of someone who is not experiencing this problem and try to export from their machine.
- Have a person who is not experiencing a problem with exporting log onto the computer of someone who is experiencing this problem and try to export from their machine.
Here are the results from one person.
- Fred (my manager) tried exporting to a pdf on his machine and could export and open the pdf from the dashboard. Then, after about 5 minutes, he remotely logged into another computer, tried to export into pdf but the downloaded file was corrupted.
- The next day, I logged into Fred’s machine (the one he successfully exported to pdf) and tried to export into pdf and power point but I got error.
I am not sure why and where is error is occuring. Has anyone else experienced this and if so; is there a resolution.