Get Help with Additional Resources
If you have technical questions or product issues, contact TIBCO Technical Support.
- TIBCO Support Portal is the place where you will able to reach out for help regarding any technical issues you are facing. And watch the video.
- Getting started with Tibco Support portal page will help you understand how to use the Tibco Support portal.
- How to create support case if you have an issue
- Knowledgebase Articles are richly detailed explanations of advanced configurations, how to's, troubleshoot known issues and more. Click here, for an example,
If you have questions that are more of a basic "how to"-type nature (like best functionality to utilize, example use cases, etc.), use the Answers feature to harness the power of the Community to help.
TIP: Our support portal allows you to respond to your Case using an email. Cases must still be logged and opened via the Support Portal; however, now you can respond to updates from our Support Engineers using email.
Customer Success Plans:
TIBCO offers several Customer Success Plans, with pre-bundled options of our most often requested services:
- Customer Success Value Plan
- Customer Success Value + Plan
- Customer Success Basic Plan
- Customer Success Standard Plan (Contact your sales rep for details)
- Customer Success Enterprise Plan(Contact your sales rep for details)
To learn more, contact your TIBCO account representative.
The TIBCO Professional Services Group (PSG) & Data Science teams are examples of the very experienced TIBCO consulting available to customers. Known for helping customers get more value in less time, TIBCO applies a proven delivery approach honed over 20 years of successful deployments. Examples of services provided are:
TIBCO® Cloud Path
For additional information please visit this page.
Premium Education and Training:
- TIBCO Educational Services provide world-class training through Technical Learning Centers, Private/Customer Dedicated Training, Live Online Training, OnDemand Training, and Self-Paced eLearning.
- Additionally, TIBCO offers a number of training programs designed to meet the needs of individuals and companies, such as Boot Camps, Learning Pathways, Prepaid Training Accounts, and Self-Paced eLearning Subscriptions.
- Check out a list of example courses on Spotfire.
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