TIBCO Spotfire: Customer Orientation

Last updated:
8:44am Aug 27, 2019

 

1. Gain Access

Fulfillment & Access

Fulfillment & Access

Product Update

Product Updates

cloud

Cloud

Community Access & Layout

Community Access

2. Get Setup & Start Delivering Insights

Build your first visualization by joining the next Spotfire Orientation Webinar. In the meantime, select a role/experience below to explore top recommendations for you.

Administration

Administration

Data prep, wrangling, data access

Data Access

Analyst, visualize, Insight

Analyst/Report Developer

TIBCO Spotfire Cloud

Spotfire Cloud User

3. Spotfire Enablement Hub

This Self-paced video enablement series from TIBCO Customer Success is designed to give you and your Spotfire users just what is needed to skill up quickly and easily.

QuickStart

Quickstart

Fundamentals

Fundamentals

Active users

Active Users

Knowledgebase

Knowledge Base

4. Top 5 tips

No matter your role, here's a collection of Top 5 Tips for all users.

Introduction to Community

How To Videos

Customer Success Center

Get ?s Answered

Essential Resources

Essential Resources

Mainstream vs LTS

Use cases & Demos

5. Get Help with Additional Resources

Technical Support

Technical Support

Customer Success Packages

Customer Success Plans

PSG & Data Science

Consulting Services

Education and Training

Education & Training

6. Summary & Next Steps

The purpose of this page has been to orient new customers of TIBCO's analytics products towards the extensive resources available to you. From gaining access to starting usage, to a plethora of help sources, TIBCO supplies not only the analytics technologies needed for your digital business initiatives to succeed but also the experience and resources to simplify the journey.

There's a tremendous amount of material on this page to come back to reference often, but if we had to narrow things down to just our Top 3 most recommended next steps out of the gate: 

1.

Setup your Support Portal: the clean and simple interface provides a surprising multitude of options: subscription to support notifications, federated search across Community, Knowledgebase articles, documentation, support tickets, and more.

2.

Register for Dr. Spotfire: Staffed by top data scientists and customer success managers, anyone can attend Dr. Spotfire's office hours—new user questions, as well as advanced Spotfire topics, are addressed. (It's easy to ask questions in advance by posting to Community Q&A with hashtag #DrSpotfire.)

3.

Consider a Customer Success Plan: Add a designated CSM for individualized, ongoing success management, plus a team-based approach for assistance with training plans, guidance on best practices, access to industry-leading data scientists, workshops, and more. 

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