CaseManagement Patterns - case data mirroring workitem

Table of Contents

• use case
• Implementation

use case

Case manager opens a case and decide to create a "followup" or "instruction" : it represent something that has to be done ( like "calling back the customer to get his full address") and the case manager wants to delegate this action.

In term of classical workflow, this intruction will be a Task or workitem that the targeted employees will get in their inbox "call back customer".

The "Case data mirroring workitem" is a pattern showing how to combine a Work item and a corresponding Instrction data to take advantage of both approach simultaneously.

Implementation

<TO DO>