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  • CaseManagement Patterns - case data mirroring workitem

    Vikas Kumar 9

    Table of Contents


    use case

    Case manager opens a case and decide to create a "followup" or "instruction" : it represent something that has to be done ( like "calling back the customer to get his full address") and the case manager wants to delegate this action.

    In term of classical workflow, this intruction will be a Task or workitem that the targeted employees will get in their inbox "call back customer".

    The "Case data mirroring workitem" is a pattern showing how to combine a Work item and a corresponding Instrction data to take advantage of both approach simultaneously.


    <TO DO>

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