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  • TIBCO Scribe Support Newsletter - November 2019

    Manoj Chaurasia

    Table of Contents


    TIBCO Scribe Support Newsletter

    November 2019

    News on the latest releases, hotfixes, knowledge base articles, and technical tips.

    Provide feedback about this newsletter by starting a chat session with a support specialist or by creating a case at https://support.tibco.com.

    Introducing TIBCO Cloud Integration

    As you start to explore the platform be sure to check out the orientation resources. Tutorials for each TIBCO Cloud Integration capability (Connect/Scribe, Integrate/BusinessWorks, Develop/Flogo, and Mashery API management) provide a quick start lesson and an extended tutorial with more in-depth training. 

    TIBCO Cloud Workshops are Available Live or On-Demand

    Get the most from TIBCO Cloud Integration software by attending or viewing our educational workshops. Workshops run up to 1.5 hours. You can follow along and work on the exercises during the session or just observe. There is time for Q&A, so bring your questions. Past topics include the API Platform Connector and creating custom messaging connectors. A full list of topics and recordings can be found on the TIBCO Cloud Workshop Community page.

    Level II Training Information and Registration Information

    TIBCO offers advanced training on TIBCO Cloud Integration - Connect software throughout the year. This training is instructor-led and offered in a classroom setting twice a year in both the US and EMEA. It is also offered in a virtual format up to six times each year, making it very accessible to customers and partners. You can find the agenda and scheduling details on the Training Registration page.

    Latest Product Releases

    TIBCO Scribe Insight 7.9.5

    TIBCO Scribe Insight 7.9.5 software was released in August 2019. This version focuses on branding changes and its new download location on TIBCO eDelivery. The best practice is to upgrade to 7.9.5, especially if you are using a version older than 7.9.3. There are a number of fixes in 7.9.3 and 7.9.4 that are all included in 7.9.5. See the release notes for more details.

    TIBCO Scribe Insight and Adapter Downloads

    Insight downloads are now located on TIBCO eDelivery. Adapter installers are no longer available separately and are included in the full Insight download. Important eDelivery concepts: 1.) You need a TIBCO account 2.) Your company can designate an administrative user to control who can download your products from eDelivery.

    Top Support Knowledge Base Articles

    We have selected these articles for your review:

    TIBCO Cloud Integration / TIBCO Scribe Online Software

    • Microsoft D365 CRM/CE request limits/allocations and API Limits

    TIBCO Scribe Insight Software

    • How do TIBCO customers access Hotfixes or Engineering Builds or customer-specific files
    • How to Download TIBCO Scribe Insight Using eDelivery

    Subscribe to Product Updates

    TIBCO Scribe Online / TIBCO Cloud Integration

    We have adopted a new notification system across all our cloud services (cloud.tibco.com) to keep you informed of scheduled maintenance and service events pertaining to TIBCO Cloud platforms. The status page URL is https://status.cloud.tibco.com. The new platform allows you to view and subscribe to information via email on any ongoing service event. 

    TIBCO Scribe Insight

    Go to edelivery.tibco.com and search for TIBCO Scribe, choose the product, and then check Email me when product is updated.

    Manage Product Interests on the Support Portal

    After logging in to the support portal, you can select the products you want to be notified on when there are new knowledge articles, release announcements, and retirement notices. 

    Keep Current on Hotfixes

    Scribe Insight hotfixes are now available through the support portal at https://support.tibco.com. Once you have logged in, on the main menu, select Downloads > Hotfixes. Expand the list of AvailableDownloads and scroll down to the Scribe section.

    Recent hotfix release:

    Explore Customer Success Stories

    Customer Survey Feedback

    The feedback you give us helps us learn where improvement is needed and can provide a motivational boost when we did a good job. Please share feedback about your experiences with us through our customer satisfaction survey. Survey invitations are sent by email after a case is closed and you can also submit a survey at any point during the case lifecycle. Thanks to everyone who submitted feedback.

    Review Support customer satisfaction survey results .

    TIBCO Software Inc.

    User Feedback

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