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Reinstalling scribe agent on windows 10 x 64

Manoj Chaurasia

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Hello! When I began to work with scribe online I've successfully installed scribe agent on my pc and launched my own dummy conenctor on it. It worked fine.Resently I had to restore my OS because of video driver.When I restored from one of the restore points and logged in scribe online I saw that my agent has a "Heartbeat Failed" status. I went to windows services and tried to start scribe service manually. It didn't start and fall with the followingerror in windows event log "A timeout was reached (30000 milliseconds) while waiting for the Scribe Online Agent service to connect".

A new installation of client falls on start service stage

The setup ends with this

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  • 2 years later...

If you have a lot of solutions running on this agent I would open a support case in the customersupportportal or call in to tibco support ( information below), as they will need more information to diagnose. Otherwise a quicker solution would be to install a new agent and re-assign the solutions to it, and then delete the agent in question.

customer support portal to open a case


TIBCO Software Inc.



Americas: +1 877 958 4226

EMEA: +44 (0) 870 909 3898

APAC: +61 2 4379 9333

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