Tibco BPM - Is it possible to update css of Case Details in Case Manager?

[Anne OToole]

Is it possible to update the first screen of Case Manager (the case details page)? I can update it with case actions and different buttons to show different forms but we want to update this first landing page.

[Mike Myburgh]

The case manager is ootb the application, unfortunately, we don’t provide a way to update the application now. Customisation of application and components is in the product SOD as far as I know. From the use case above it looks more than just css customisation and might need some changes to mark up also. I'm sorry this is not possible, but I hope this helps a little.

[Anne OToole]

Thanks Mike for the response. We have a grid pane with long text we would like to have wrapped on the Case Details opening page. As a workaround, we will apply the css to the Case Actions buttons for the users to view that way instead.

[dajoge8040]

Yes, it is possible to update the first screen of the Case Manager (the case details page). Here’s how you can do it:

1. Identify Customization Options: Check if the Case Manager software allows customization of the landing page through its settings or configuration files.

2. Use Built-in Features: Many Case Management systems provide built-in features to customize the landing page, such as adding widgets, buttons, and case actions. Explore the software’s customization or admin settings.

3. Edit Configuration Files: If you have access to the backend or configuration files, you can directly edit these files to change the layout, add new sections, or integrate new functionalities.

4. Custom Scripts and Plugins: For more advanced customization, you might need to write custom scripts or use plugins if the software supports them. This can involve using HTML, CSS, and possibly JavaScript.

5. Consult Documentation: Refer to the official documentation or user guide of your Case Manager software for specific instructions on customizing the case details page.

6. Seek Support: If customization options are not apparent, contact the support team of the Case Manager software for guidance on how to update the landing page.

7. Developer Assistance: If necessary, seek help from a developer familiar with your Case Manager software to implement the desired changes.

Example Steps for a Hypothetical Case Manager Software:

1. Log in as Admin: Ensure you have administrative access to make changes.
2. Navigate to Settings: Go to the settings or configuration section of the Case Manager.
3. Customize Layout: Look for options to customize the layout of the case details page.
4. Add Elements: Use the provided tools to add buttons, forms, or other elements.
5. Save Changes: Save your changes and refresh the page to see the updates.

If you provide more details about the specific Case Manager software you're using, I can give more precise instructions.