SFDC Adapter Connection Error Number 104 : Error opening data source SFDCAdapter.Database

[Pruthwidhar Ayireddy]

I am trying to connect Scribe to the SFDC sandbox but I am getting an error during the connection process. Here is the error message I get:

System.Exception: describeGlobal Failed

 

TrustFailure

 

The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

at SFDCAdapter.clsSForce.DescribeTables(String[]& tables)

at SFDCAdapter.Database.ReBuildMetadata(ADPDatabase adpDB, String originalMetadataXML)

 

Can someone please help me in resolving this issue

 

Thanks,

Pruthvi

[Manoj Chaurasia]

Please use the link below and open a case with Support so that we may assist you with this issue.

[Pruthwidhar Ayireddy]

Can you please provide the link to open the case

[Manoj Chaurasia]

You must be logged in to the Community to open a case.

To open a case:

 

Scroll to the bottom of the page and click the button for the specific product you are opening a case for:Open A Scribe Online Case, Open a Scribe Insight Case, or Open a General Support Case. A form prompts you for information on how Scribe Support can help you.

InContact Name, enter the name of the person who should be the primary contact for this case.

Click thePriorityfield and select the priority that best suits the issue. By default, new cases are given a Medium priority.

[Pruthwidhar Ayireddy]

Thank you. I have submitted the case.

[Manoj Chaurasia]

I am having the same issue. Was there a solution for this error