Jump to content
We have recently updated our Privacy Statement, available here ×

Hi Everyone, My source is sales force written one filter condition like contact_id equals "1234567" but sometimes it's working ans sometime is not working ,what is the issue ,can you please help about this issue.


Manoj Chaurasia

Recommended Posts

Hello Bidyut,

 

There are a few questions regarding your environment that may help pin point where the issue is happening:

 

1) What happens when you try to run an SOQL query using the same filtering criteria and the same authentication information You can use this tool to run your SOQL queries: https://workbench.developerforce.com/login.php. Does the same behavior occur

 

2) Are you using an on-premise agent or a cloud agent

 

3) When did this issue start to happen How has your performance been with Scribe Online with regards to when this issue started to happen

 

I would like you to create a case with Scribe Support by clicking on the 'My Cases" tab on the navigation bar, select "Open Scribe Online Case", and then answer the questions I asked you. With creating a case, Support can be more hands-on with you on trying to resolve your issue.

 

Thank you.

 

Wesley C.

Scribe Support.

Link to comment
Share on other sites

×
×
  • Create New...