Albert Baiungo Jr.

Hi Mae, Yes, If you upgraded to .Net 4.8 then that would cause the issue to return. Unfortunately Windows Server 2008 R2 is not supported when using TIBCO Scribe Insight 7.9.5. Please see the link below to the release notes that provides the supported operating systems. https://help.scribesoft.com/retpdfs/TIB_scr-insight_7.9.5_relnotes.pdf Thanks and Kind Regards, Albert

Hi Mae, Thank you for posting your question. Are you still using TIBCO Scribe Insight 7.9.2 If so then there could be two possibilities of why the issue occurred again. 1. .Net Framework was upgraded on the insight server to a version greater than 4.7.2 If so then you would need to roll back to .Net 4.7.2 or less. Or you can upgrade to Insight 7.9.5 2. Scribe had a repair run on the application which clears out any applied Hotfixes. To resolve this issue either re-apply the Hotfix or upgrade to Insight 7.9.5 Thanks, Albert Baiung TIBCO Scribe Support Engineer

Hi Stephen, This is Albert with the TIBCO Scribe Support Team. We saw your comment and would like to know more about the Performance degradation that you are facing. Maybe there is something we can do to assist you. I will open a Support Case on your behalf to discuss this further. Thanks and Kind Regards, Albert

Hi Dave, Thank you for posting you questions. TIBCO Scribe can only connect to one Scribeinternal database at a time and can only install one copy of Scribe insight. It is not recommended to use the same server for test and production as production will most likely need to be constantly running and you would not want to risk testing in an evironment that you could harm production. Our recommendation is to always seperate Test from Production. Thanks and Kind Regards, Albert TIBCO Scribe Support Engineer

Hi Smosby, This is Albert with the TIBCO Scribe Support team. Currently there is not a feature that allows us to change theHTTP response code. You can add the feature request if you'd like,to the Ideas section of the community. https://ideas.tibco.com/portal_session/new Thanks and Kind Regards, Albert

HI Petar, This is Albert with the Scribe Support team. This issue could be related to a newly updated Salesforce to version Summer 19. If you have not already please open a support case regarding this issue so that the support team can look into this further. Thanks, Albert

HiVA284194, This is Albert with the TIBCO Scribe Support Team. I can not give you exact steps but I can point you towards some additional resources. First we have some samples and examples you can take a look at. https://support.tibco.com/s/article/TIBCO-Scribe-Online-Samples-And-Examples You would want to take a look at TIBCO Scribe Online - Microsoft CRM Migration Patterns/Examples Next I would recommend contacting the sales team to discuss your additional options. Sales can provide information regarding TIBCO Scribe Training options to help you learn the product and how to use it. You can also talk about our Assurance Services which is a more hands on approach where a representative can work closely with you to help accomplish your goals. For contact informationhttps://www.tibco.com/contact-us Thanks, Albert

Hi Kjk, This is Albert with the TIBCO Scribe Support team. TIBCO Scribe Online does not offer the ability to runPre/Post Processing Commands. You are welcome to create this feature request under the Ideas section to be reviewed by Product Management. Either click Ideas at the top of this page or follow the below. https://ideas.tibco.com/portal_session/new Kind Regards, Albert

A support case is already open for this issue.

Hi Niels, The error message states that the password is not supported by any of the plugins. I would suggest to open a case with the TIBCO Scribe Support team and provide some additional information regarding the steps you are taking to create the connection and provide a screen shot of the error. If you would like me to open a case for you I would be happy to and then you could provide the information, or you may open one. Please let me know. Kind Regards, Albert

Hi Lyle, This is Albert from the TIBCO Scribe Support team. Yes there is a 1,000,000 Byte limit and no this limit can not be changed, if you have any further questions or need any other assistance please open a support case. Thanks and Kind Regards, Albert

You can obtain Insight 7.9.5 on the page below /products/tibco-scribe-insight If you do not wish to upgrade then the next step would be to apply a hotfix for insight 7.9.2 ftp://scribeftp:files4U@ftp.scribesoft.com/Outgoing/Hotfixes/ScribeInsig... Use the above link to download the hotfix. There will be an enclosed pdf with implementation instructions.

Hi Kai, This is Albert with the TIBCO Scribe Support team. Since being acquired by TIBCO some of our webpages have changed like the one mentioned in the post. You can obtain Insight 7.9.5 on the page below /products/tibco-scribe-insight If you do not wish to upgrade then the next step would be to apply a hotfix for insight 7.9.2 ftp://scribeftp:files4U@ftp.scribesoft.com/Outgoing/Hotfixes/ScribeInsight/Core/GeneralRelease/Insight_7.9.2_HF10_D46861.zip use the above link to download the hotfix. There will be an enclosed pdf with implementation instructions. If you have any further questions or need further assistance please open a support case with TIBCO Scribe Support. Thanks and Kind Regards, Albert

Hi Chakkapong, As I mentioned before please take a look at the security information in the help guide that I provided. Most likely you have access rules in place with acceptable IP addresses. Loging into your pc is most likely part of the rule that exist. Logging in from a public pc is probably outside the allowed IP address configured by the access rule. Please take a look at the information. You may need to open up the acceptable ranges if you want to work in a outside environment. Regarding the subscription question. Please contact the sales team for assistance with switching/purchasing/or activating a subscription. Contact Sales 603.622.5109 x1 Monday Friday 8:30 5:30 ET email:scribesales@tibco.com

Hi Chakkapong, This is Albert with the TIBCO Scribe Support team. The error message is referring to API Access setting under the security section of the scribe online org. To Get there chose the more option from the scribe online dashboard and select security. Use the link below to the Scribe Online help guides security settings for more information. I believe it revolves around an access rule for API Access. https://help.scribesoft.com/scribe/en/index.htm#sol/org/orgsecurity.htm... If further assistance is needed please open a Support Case. Thanks and Kind Regards, Albert