The Organization has no IP ranges specified for API access.

[Manoj Chaurasia]

I have this problem after I created an new organization after I logged in Scribe Online from a different server and this server is in the cloud.

[Albert Baiungo Jr.]

Hi Chakkapong,

 

This is Albert with the TIBCO Scribe Support team. The error message is referring to API Access setting under the security section of the scribe online org. To Get there chose the more option from the scribe online dashboard and select security.

 

Use the link below to the Scribe Online help guides security settings for more information. I believe it revolves around an access rule for API Access.

 

https://help.scribesoft.com/scribe/en/index.htm#sol/org/orgsecurity.htm...

 

If further assistance is needed please open a Support Case.

 

Thanks and Kind Regards,

 

Albert

[Manoj Chaurasia]

Hi Albert,

Thank you for helping me.

However, when I log in the Scribe Online from my pc, everything is working fine. This includes a new organization that I created.

But if I log in the Scribe Online from a Server that run on the public Cloud, then the error message will be displayed on the screen.

Anyway, I also find out that

There is one organization that we have and keep using has Integration Services(IS) as Scribe Online Integration Service - Standard Edition.

The new organization that I just created has Integration Services(IS) as 15-day free trial, 3 solution instances.

Therefore, if we want to upgrade from trial version to Standard Edition, what we need to do please

Thank you

Kind regards,

Chakkapong(Jack) Sukkarom

[Manoj Chaurasia]

Hi Albert,

This is a message that pop up many times.

[cid:image001.png@01D4D5B5.23F96210]

With regards,

Chakkapong(Jack) Sukkarom

[Albert Baiungo Jr.]

Hi Chakkapong,

 

As I mentioned before please take a look at the security information in the help guide that I provided. Most likely you have access rules in place with acceptable IP addresses. Loging into your pc is most likely part of the rule that exist. Logging in from a public pc is probably outside the allowed IP address configured by the access rule. Please take a look at the information. You may need to open up the acceptable ranges if you want to work in a outside environment.

 

Regarding the subscription question. Please contact the sales team for assistance with switching/purchasing/or activating a subscription.

 

Contact Sales

603.622.5109 x1

Monday Friday

8:30 5:30 ET

email:scribesales@tibco.com

[Manoj Chaurasia]

From the Server, go to https://www.whatismyip.com/, and copy the public IPv4 external IP address that the server is routing out as. This is the IP Address you want to use when setting up the Security IP Address for Scribe API access.

[Manoj Chaurasia]

Hi Greg and Albert,

 

This problem has been fixed.

 

I just changed from using the Internet Explorer to Google Chrome.

 

I couldn't believe it.

 

Anyway, I am happy now.

 

Thank you.

 

With regards,

 

Chakkapong Sukkarom