Error creating QueryBuilderForm (CoCreaeincance failed) Class not registerd (Error code=80040154) Scirbe Insight 7.9.2

[Kai Tonath]

By trying to "Configure Source" in Scribe Workbench

Software is running under Windows Server 2012 R2 (with actual updates)

Does anyone know what to do

Upgrading Version is not a real option (The Link to Upgradeafter https://openmind.scribesoft.com/releases/check_for_updatesreleases=INS-XXXX7.9.2,ADP-MSFT5.5.4,ADP-CRMX5.5.4&serial_number=xx- https://openmind.scribesoft.com/releases/insight-795 ) is broken!

[Albert Baiungo Jr.]

Hi Kai,

 

This is Albert with the TIBCO Scribe Support team. Since being acquired by TIBCO some of our webpages have changed like the one mentioned in the post. 

 

You can obtain Insight 7.9.5 on the page below 

 

https://community.tibco.com/products/tibco-scribe-insight

 

If you do not wish to upgrade then the next step would be to apply a hotfix for insight 7.9.2 

 

ftp://scribeftp:files4U@ftp.scribesoft.com/Outgoing/Hotfixes/ScribeInsight/Core/GeneralRelease/Insight_7.9.2_HF10_D46861.zip

 

use the above link to download the hotfix. There will be an enclosed pdf with implementation instructions. If you have any further questions or need further assistance please open a support case with TIBCO Scribe Support. 

 

Thanks and Kind Regards,

 

Albert

[Albert Baiungo Jr.]

You can obtain Insight 7.9.5 on the page below

https://community.tibco.com/products/tibco-scribe-insight

If you do not wish to upgrade then the next step would be to apply a hotfix for insight 7.9.2

ftp://scribeftp:files4U@ftp.scribesoft.com/Outgoing/Hotfixes/ScribeInsig...

Use the above link to download the hotfix. There will be an enclosed pdf with implementation instructions.

[Maria Elmvang]

We have aleady applied the hotfix, when we had similar error a year ago. We had to upgrade to v. 7.9.2 and then apply the hotfix. We did that and that solved the issue back then.

But now the issue hasreappeared.

Any idea

[Albert Baiungo Jr.]

Hi Mae, 

 

Thank you for posting your question. Are you still using TIBCO Scribe Insight 7.9.2 If so then there could be two possibilities of why the issue occurred again. 

 

1. .Net Framework was upgraded on the insight server to a version greater than 4.7.2 If so then you would need to roll back to .Net 4.7.2 or less. Or you can upgrade to Insight 7.9.5

 

2. Scribe had a repair run on the application which clears out any applied Hotfixes. To resolve this issue either re-apply the Hotfix or upgrade to Insight 7.9.5

 

Thanks,

 

Albert Baiung

 

TIBCO Scribe Support Engineer

[Maria Elmvang]

Hi Albert

 

Thank you for your reply.

 

Yes we are still using Scribe Insight 7.9.2. And yes .Net Framework was upgraded to version 4.8 on our Scribe server. So that has caused the issue if I am reading you correctlly. But here is a question:

 

Our Scribe is installed on Windows Server 2008 R2. Can we upgrade Scribe to version 7.9.5 without upgradeing the Windows Server

 

Thanks in advance.

[Albert Baiungo Jr.]

Hi Mae,

Yes, If you upgraded to .Net 4.8 then that would cause the issue to return. Unfortunately Windows Server 2008 R2 is not supported when using TIBCO Scribe Insight 7.9.5. Please see the link below to the release notes that provides the supported operating systems.

https://help.scribesoft.com/retpdfs/TIB_scr-insight_7.9.5_relnotes.pdf

Thanks and Kind Regards,

Albert